How do I return an item?
At Apricot Lane Boutique Champaign, our goal is to make our customers happy. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, please contact us within 3 days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get things sorted out for you! Email us at firstname.lastname@example.org.
Rules and procedures for returns:
- Items can be returned for store credit only. We cannot issue refunds.
- All returns must be received within 14 days* of the date that we ship out your order.
- Anything purchased on clearance (or marked as final sale) is final sale.
- Returned items must remain un-washed, un-worn, and all tags must still be attached. We reserve the right to refuse or give partial credit based on the condition of the item(s).
- Items returned with make up or deodorant stains, pet hair, without tags attached, with any odors, smelling of cigarette smoke, or in any other condition other than new, will not be accepted. If we receive a return this way, you will be responsible for the shipping costs to get the item back to you. If the shipping isn't paid within 7 days we will donate the item(s) to our local charity.
- Shoes must be returned in their original shoe box, unworn and then enclosed in another box or poly mailer to return. Shoes returned without a box, or with the box being used as the mailer will be refused. No exceptions.
- You must include your original receipt with your return.
- Shipping is non-refundable, unless there was a mistake on our end.
- Return shipping cost is your responsibility.
If you believe you received any damaged or flawed items, claims must be emailed to us within 3 days of receipt to you. Please take a photo with your smartphone showing the flaw and the tag still attached to the item so we can authorize the return.
Send all returns to:
Apricot Lane Boutique Champaign
1005 S. Neil St Suite 1
Champaign, IL 61820
*Please allow 3-5 days for package transit. This will ensure that we receive your return within the 14 day window.
We have a limited number of each style featured on the site and because of this, we can’t guarantee an exchange. We can only offer exchanges for the same item but in a different size. Please include a note with your return on what you would like to exchange for. If we are unable to fulfill your request due to an item being out of stock, we will issue you store credit. If the exchange request is available, we will email you info for the new shipment.